Inbound Lead Development Representative-Quebecois

Harte Hanks•St. Petersburg, FL

5d•Remote

About The Position

Inbound Lead Development representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details.

Requirements

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
Must pass all assessments, background, and drug screening
High school diploma or equivalent
Ability to communicate through verbal and written English and French-(Quebecois) fluently
Ability to type quickly and accurately
Ability to handle high chat and call volumes
Strong customer service and de-escalation skills
Strong attention to detail
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Prior CRM Experience

Responsibilities

Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages
Ask probing questions and use critical thinking to determine next steps with empathy and patience
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
Follow proper and professional escalation procedures