Inbound Facilities Call Center Representative

MBA CSi • Greensboro or Denver, NC

12d • Onsite

About The Position

MBA Consulting Services, Inc. (MBA CSi) is seeking a customer-focused Inbound Call Center Representative to support United States Postal Service (USPS) facility maintenance operations in Greensboro, NC. The representative serves as a first point of contact for USPS Facilities teams nationwide, managing maintenance and repair service requests, troubleshooting issues, coordinating resolutions, and providing customer service to help keep USPS facilities operating smoothly. The position works with internal USPS teams across multiple locations in a fast-paced call center environment and uses web-based systems and Microsoft Office tools to track and report on requests. The listed schedule is 6:50 a.m.–3:50 p.m., Monday through Friday.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in call center operations, customer support, help desk support, or facilities-related support.
• Strong verbal and written communication skills and the ability to interact professionally with teams across the country.
• Demonstrated ability to multitask, prioritize, and solve problems in a high-volume environment.
• Experience using Microsoft Office, including Excel, and web-based systems.
• Self-starter with strong judgment, initiative, and attention to detail.
• Ability to work effectively in a fast-paced, constantly changing environment.
• Flexibility to adapt to changing priorities and schedules.
• Ability to pass a pre-employment background check and drug screening.
• Must be eligible to obtain and maintain a Public Trust clearance.

Nice To Haves

• Associate degree.
• Prior experience supporting facilities, maintenance, or service operations.
• Experience using Genesys IWS or other call center/service request management systems.
• Previous experience supporting a federal agency or government contractor environment.
• Proven ability to build positive relationships and provide high-quality customer service in a high-volume support setting.

Responsibilities

• Serve as the primary point of contact for USPS Facilities teams nationwide regarding building maintenance and repair issues, including HVAC, roofing, and building repairs.
• Answer and manage 25–60 incoming calls in a fast-paced call center environment.
• Log, track, and manage service requests using web-based systems, including Genesys IWS.
• Research issues, troubleshoot problems, and coordinate timely resolution.
• Provide customer service and communicate effectively with internal stakeholders across multiple locations.
• Escalate issues as needed and follow through to ensure concerns are resolved.
• Manage multiple priorities and adapt to changing schedules and operational needs.
• Use Microsoft Office tools, particularly Excel, to support tracking and reporting activities.
• Support customer retention by resolving concerns quickly, professionally, and accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED