Care Coordinator, Inbound (Call Center Representative)

Ennoble Care • Marlton, NJ

4d • Onsite

About The Position

Ennoble Care is seeking a full-time Care Coordinator, Inbound (Call Center Representative) to work on-site at its Marlton, New Jersey office. The role supports high-quality care by coordinating communication among patients, clinicians, staff, families, and partner facilities, and by helping ensure patients’ immediate needs are addressed. The coordinator provides patient support, documents communications, assists with care-plan completeness and accuracy, and follows documentation and escalation protocols. The position involves extensive telephone work and use of secure email, telephone systems, electronic medical records, and other computer applications.

Requirements

• Comfortable speaking on the phone for large amounts of the day.
• Compassionate and empathetic toward patients, with exceptional customer service.
• Able to take accurate notes and document each task in a timely manner.
• Able to multitask among patients and workstreams while remaining organized and efficient with time.
• Able to thrive in a fast-paced environment.
• Proficient with computers, including Outlook and other Microsoft Office programs.
• Must pass a drug screen and background check.
• Positive attitude, ability to adapt positively to change, teamwork, and willingness to learn new skills continuously.

Nice To Haves

• Knowledge of basic healthcare terms, conditions, roles, and care principles.

Responsibilities

• Contact patients frequently to provide support and manage compliance with care management programs to increase positive outcomes.
• Accurately document all verbal and written client communications.
• Communicate with the Primary Care Clinician or designee about patient emergent needs and life-threatening episodes, and help ensure comprehensive care plans are complete and accurate.
• Work across organizational areas to meet the needs of patients, family members, and partner facilities.
• Use technology including secure email, telephone systems, and electronic medical records.
• Follow documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
• Provide excellent customer service, as demonstrated by positive feedback from customers and patients.
• Support department team members in a productive and constructive manner.

Benefits

• Medical, dental, vision, and supplementary benefits, including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident coverage, critical illness coverage, and hospital indemnity.
• Paid time off.
• Paid office holidays.
• Paid sick time.
• 401(k) with up to 3% company match.
• Referral program.
• Payactiv pay-on-demand access to earned wages.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed