Inbound Call Center Representative

Careington International Corporation • Frisco, TX

10d • Onsite

About The Position

Careington International Corporation is hiring an onsite Customer Care Representative to support customers by answering inbound calls, providing information, and resolving concerns efficiently and courteously. The role uses clear communication, active listening, and basic problem-solving to deliver a positive customer experience and support the organization’s commitment to high-quality service.

The position is based at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the Dallas metroplex and be able to work onsite; remote work is not available. The schedule is Monday through Friday, 40 hours per week. During the first five weeks, the schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Initial product training requires 100% attendance for six to seven days. During weeks two through five, new representatives participate in live customer calls with assistance from tenured staff and the TEAMS IM tool.

Hourly pay starts at $18.25, with opportunities for raises during the first six months. Bilingual English and Spanish candidates may qualify for increased hourly pay following evaluation.

Requirements

• Must live in the Dallas metroplex and be able to work onsite in North Frisco, Texas; remote work is not available.
• Work Monday through Friday, onsite at 6435 Flyers Way, Frisco, TX 75033, for 40 hours per week.
• Attend onsite interviews at 6435 Flyers Way, Frisco, TX 75033.
• Pass a drug screen and background check.
• Use a company-provided wired headset.

Nice To Haves

• Prior call center experience is preferred but not required.
• Spanish bilingual proficiency is a plus and may qualify for additional compensation.

Responsibilities

• Answer inbound calls, provide helpful information, and resolve customer concerns.
• Take ownership of customer concerns through resolution and work to ensure a positive customer experience.
• Escalate complex or high-priority issues to appropriate teams when necessary.
• Accurately document customer interactions, resolution steps, and case notes in CRM systems.
• Meet or exceed performance metrics, including quality scores, schedule adherence, after-call work, and average handle time.
• Collaborate with peers, supervisors, and support teams to resolve issues and improve processes.
• Participate in coaching sessions, quality calibration, and training initiatives.
• Navigate up to six software applications across multiple monitors while managing inbound calls.
• Use Microsoft Office Suite, including Word, Excel, and Outlook, to support customer interactions and internal operations.
• Maintain a professional, patient, and helpful phone demeanor.

Benefits

• Benefit eligibility for the employee and dependents begins on the first day of the month following 60 days of employment.
• Paid time off accrual.
• 11 paid holidays per calendar year.
• Access to a 401(k) plan with Fidelity after 90 days of employment.
• Career advancement pathways within the Call Center and Careington.
• Semi-monthly paydays on the 15th and last day of each month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed