Inbound Ecommerce Associate

Goodwill Industries of Southeastern Wisconsin, Inc.•Mount Pleasant, WI

2d•Onsite

About The Position

This role involves preparing and listing items for online sale and shipping them to customers nationwide. The associate will examine, test, and evaluate electronic equipment to determine its value and functionality. The position also offers opportunities for growth through special projects and skill development in inventory, shipping, and customer service. The role requires a hands-on approach with technology, such as using mobile devices for photography, and working in a team-oriented environment that supports the Goodwill mission.

Requirements

Basic reading, writing and math skills.
Computer skills with a functional knowledge of word processing and how to use email and internet software.
Forklift certification, if required at site.
Must be able to function independently in a work setting.

Nice To Haves

Forklift experience a plus

Responsibilities

Feed books and media items onto commercial conveyor belt system
Accurately represent items in photographs and listing, including notating damage, etc.
Determine merchandise value based on quality, trends, brands, and price guides
Move materials as needed throughout warehouse facility to support shipping and transportation in loading/unloading area.
Uses software and hardware to properly dispose of data-on-data bearing devices following appropriate procedures
Organize and maintain inventory by stocking and stowing product that has been listed
Analyze, interpret and act on customer inquiries regarding a broad range of subjects including but not limited to: orders, order status, pricing, item descriptions, inventory and shipping/receiving
Pack, seal, label, and affix postage to prepare materials for shipping using hand tools, tape guns, postage scales, packing paper/bubble wrap, and other shipping tools and supplies
Utilize shipping software accurately and efficiently to ensure all items are shipped using the most cost-effective carrier
Assist with training and mentoring of associates.
Maintain production environment standards with a positive and team focused process, assuring optimal efficiencies.
Maintain an organized and clean work area, follow safety procedures, using PPE as needed and uses body mechanics when performing each task.
Meet or exceed daily productivity goals through the efficient handling of product; processing items quickly and accurately and rotate between stations on a regular basis.
Safely operate pallet jack (forklift experience is a plus) and follow all safety guidelines according to company and OSHA standards