Inbound Customer Service Rep - 21/hour

TEKsystems • Tempe, AZ

3d • $21 - $21 • Onsite

About The Position

This is a Contract to Hire position based out of Tempe, AZ. The role involves handling inbound calls and some follow-up calls, answering questions on prior authorization, general inquiries, and some confidential information. The position requires excellent customer service with high attention to detail, accurate data entry, and the utilization of multiple systems to track information and update customer communications. Performance is measured on quality and accuracy, with a potential call volume of 50-100 calls per day depending on complexity. The work schedule requires availability Monday-Sunday between 5 AM and 10 PM, with an 8-hour shift. This is a 100% on-site position.

Requirements

• 1+ year of Customer Service in Call Center or Office Setting
• Great customer service with high level attention to detail.

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed