Inbound Call Center Rep - 21/hour
About The Position
This is a Contract to Hire position based out of Mesa, AZ. The role involves handling inbound calls and some follow-up calls, answering questions on prior authorization, general inquiries, and some confidential information. The position requires great customer service with high-level attention to detail, accurate data entry, and utilization of multiple systems to track information and update customer communications. Performance is measured on quality and accuracy, with a potential volume of 50-100 calls per day depending on complexity. The work schedule requires availability Monday-Sunday between 5 AM and 10 PM, with an 8-hour shift.
Requirements
- 1+ year of Customer Service in Call Center or Office Setting
- Great customer service with high level attention to detail.
Responsibilities
- Handling inbound calls and some follow up calls
- Answers calls and questions on prior authorization, general questions and some confidential information
- Entering information accurately
- Utilize multiple systems and programs to track information and update communication with customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
