Inbound Customer Service Rep - 21/hour

TEKsystems • Gilbert, AZ

6d • $21 - $21 • Onsite

About The Position

This is a Contract to Hire position for an Inbound Healthcare Customer Service Representative. The role involves handling inbound calls and some follow-up calls, answering questions about prior authorization, general inquiries, and confidential information. The representative will be measured on quality and accuracy, handling 50-100 calls per day depending on complexity. They will utilize multiple systems and programs to track information and update customer communications. This position requires high-level attention to detail and excellent customer service skills.

Requirements

• 1+ year of Customer Service in Call Center or Office Setting
• Great customer service with high level attention to detail.

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed