Inbound Customer Service Rep - 21/hour

TEKsystems • Tempe, AZ

2d • Onsite

About The Position

This is a Contract to Hire position for an Inbound Healthcare Customer Service Representative in Tempe, AZ. The role involves handling inbound calls and some follow-up calls, answering questions about prior authorization, general inquiries, and confidential information. The representative will be measured on quality and accuracy, handling 50-100 calls per day depending on complexity. They will utilize multiple systems and programs to track information and update customer communications. The position requires high attention to detail and excellent customer service skills.

Requirements

• 1+ year of Customer Service in Call Center or Office Setting
• Great customer service with high level attention to detail.
• MUST HAVE AVAILABILITY MONDAY-SUNDAY between 5AM-10PM!!! (8 hour shift!)

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed