Inbound Customer Service Rep - 21/hour
About The Position
This is a Contract to Hire position for an Inbound Healthcare Customer Service Representative. The role involves handling inbound calls and some follow-up calls, answering questions related to prior authorization, general inquiries, and confidential information. The representative will be responsible for entering information accurately and will be measured on quality and accuracy, potentially handling 50-100 calls per day depending on complexity. The job requires utilizing multiple systems and programs to track information and update customer communications. This position is 100% on-site in Tempe, Arizona, with required availability Monday-Sunday between 5 AM and 10 PM, working an 8-hour shift.
Requirements
- 1+ year of Customer Service in Call Center or Office Setting
- Great customer service with high level attention to detail.
- Availability Monday-Sunday between 5AM-10PM
Responsibilities
- Handling inbound calls and some follow up calls
- Answers calls and questions on prior authorization, general questions and some confidential information
- Entering information accurately
- Utilize multiple systems and programs to track information and update communication with customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
