Inbound Customer Care Agent: Opportunity to Transition to Remote

Contactus•Grindstone, PA

6d•Onsite

About The Position

ContactUs Communications is hiring an Inbound Customer Care Agent to support health care providers, including hospitals, physician offices, dental offices, and other health care organizations. The position starts onsite at the company's Grindstone, Pennsylvania location. Employees may be eligible to transition to remote work after demonstrating consistent performance and meeting established work-from-home requirements; remote work is not guaranteed upon hire. The role handles approximately 60–70 inbound calls per day and assists callers with payment inquiries, transaction details, account updates, and website support. Training is paid and begins December 7, 2026. Training runs Monday through Friday, 9:00 a.m.–5:30 p.m. EST. The regular schedule is Monday through Friday, with 8-hour shifts assigned within operating hours of 8:00 a.m.–7:00 p.m. EST. Flexibility to work assigned shifts, including shifts ending as late as 7:00 p.m., is required. Weekends are not required.

Requirements

Be at least 18 years old.
Have a high school diploma or GED.
Be comfortable using Microsoft Office.
Be able to type at least 25 words per minute.
Have strong verbal and written communication skills.
Be patient, empathetic, positive, and professional.
Be reliable, organized, and ready to learn.
Be comfortable working in a fast-paced customer service environment.
Have flexibility to work any assigned 8-hour shift within operating hours of 8:00 a.m.–7:00 p.m. EST, including evening shifts ending as late as 7:00 p.m.