Inbound Contact Center Representative - 20$/20.50$

TEKsystems•Chino, CA

8d•$20 - $20•Onsite

About The Position

This role involves managing a large volume of inbound calls, providing excellent customer service, and assisting customers with scheduling appointments for Airbag recalls. The representative will also handle questions regarding recalls, warranties, and troubleshooting malfunctioning radio codes. A key part of the role is capturing customer concerns, documenting calls to create cases, and providing accurate information to resolve issues or dispatch to the appropriate department. The position requires working collaboratively with the team for feedback and growth opportunities. Previous experience handling high-volume inbound settlement calls, providing detailed claim information, and demonstrating technical proficiency in call center software is expected. The role requires the use of multiple screens, software, and processes to assist customers.

Requirements

Must be able to work with a team and on their own.
Must be able to type 35WPM minimum.
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience.
Good decision making skills - must be able to work independently with little supervision.
Call center
Customer service
computer navigation
inbound

Nice To Haves

College Degree preferred but equivalent work experience is sufficient.
Automotive or dealer experience is a HUGE PLUS, but it is preferred not required.

Responsibilities

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes.
Capture concerns of the customer and properly document calls to create a case.
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
Work fluidly with team for clear feedback and growth opportunities.
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates.
Will use multiple screens, soft wares, and processes to assist customer.