Contact Center Representative

Pelican Credit Union • Baton Rouge, LA

8d • Hybrid

About The Position

The role of the Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.

Requirements

• 1 year of customer service experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Nice To Haves

• Prior experience in a contact center is preferred.
• A dedicated workspace
• Secure and strong internet connection
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
• An environment free from loud noises or outside distractions

Responsibilities

• Answering member phone calls and providing first-call resolution on various financial issues.
• Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
• Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
• Accurately processing member transactions over the phone.
• Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED