Contact Center Representative

All Points North•Stuart, FL

2d•Onsite

About The Position

The Contact Center Representative's responsibility is to support the team in all administrative tasks required to successfully meet all sales and development efforts. The Contact Center Representative will support all business development initiatives from initial lead generation to sales close with the goal of achieving all company objectives. The ideal candidate is results oriented, mission driven and thrives in a rapidly evolving environment.

Requirements

High school education
Experience in business-to-business sales support with a proven track record in sales support and lead generation.
Must be able to work and communicate well with people
Be adaptable, and accept changes quickly and easily
Willing to address conflict appropriately
Excellent customer service and communication skills
Motivation, perseverance, and determination are must haves
Proficient in time management and personal organization
Attention to detail, follow-through, and accountability
An aptitude for research and analysis.
Basic computer skills are required
High moral and ethical values
Willingness to be open to learning and growing
Articulate, with interpersonal skills to work as an integral part of a team.
Must possess appropriate references
Appropriate interpersonal/personal boundaries
Maturity of judgment and behavior.
Ability to remain flexible to accommodate changes in work schedule.
Adapts effectively to new situations.

Nice To Haves

Bachelor’s degree preferred
Microsoft Office Suite and web-based products knowledge a bonus

Responsibilities

Possess a strong understanding of deliverable services, competition in the industry and positioning in the market.
Help manage a robust sales pipeline in Salesforce.com.
Maintain the database by inputting data in a timely and relevant fashion.
Support business outreaches designed to generate business opportunities.
Respond to business inquiries in a friendly and informative manner; build and maintain relationships with current and potential business partners.
Screen and qualify potential leads.
Convert cold leads into warm opportunities for Business Development Mangers.
Schedule and coordinate appointments for Business Development Manager.
Assist with the drafting of presentations or proposal preparation.
Protect organization's value by keeping information confidential.