Inbound Collections Specialist

North American Recovery•West Valley City, UT

9d•Onsite

About The Position

North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day. North American Recovery, a Utah based National Collection Agency is hiring! Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job. No collections experience is required; an understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person! North American Recovery is a trusted name in the debt recovery industry, proudly serving clients from our West Valley City, UT headquarters. We are committed to treating every customer with respect and professionalism while delivering outstanding results for our clients. Our team-oriented culture, competitive compensation, and opportunities for advancement make North American Recovery a place where employees truly thrive.

Requirements

Reliable and dependable (good attendance is a must)
Effective communication skills
Problem solving and analytical skills
The ability to multi-task
A positive attitude and a focused mentality
Working knowledge of computers
High school diploma or GED required
Prior experience in collections, customer service, or a call center environment preferred
Strong verbal communication and active listening skills
Ability to handle high call volumes in a fast-paced environment
Familiarity with FDCPA guidelines and debt collection compliance is a plus
Proficient in basic computer navigation and data entry
Self-motivated with a results-driven mindset and attention to detail
High school diploma or GED required

Nice To Haves

Understanding of third-party debt collections is a plus
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Handle inbound calls from customers regarding outstanding account balances and payment arrangements
Negotiate payment plans and settlements in accordance with company guidelines and compliance standards
Accurately document all account activity and customer interactions in the collections management system
Review and verify account information to ensure accuracy before processing payments or adjustments
Provide exceptional customer service while maintaining professionalism in sensitive financial conversations
Meet or exceed individual performance metrics including call resolution, recovery rates, and productivity goals
Adhere to FDCPA regulations and internal compliance policies at all times