Inbound Call Center- Indianapolis, IN- Onsite

INFO ORIGIN INC•Indianapolis, IN

6h•Onsite

About The Position

The role focuses on delivering high-quality customer service to taxpayers in a fast-paced call center environment. The individual is responsible for handling tax-related inquiries, analyzing customer concerns, and providing accurate resolutions while maintaining professionalism, confidentiality, and compliance with ethical standards. This position does not involve supervisory responsibilities and requires strong communication, problem-solving, and multitasking abilities.

Requirements

Customer service experience in a high-volume call center environment
Basic computer proficiency and data handling skills
Ability to analyze, research, and solve problems using multiple resources
Understanding (or willingness to learn) tax procedures and compliance requirements
Strong verbal and written communication skills
Proper grammar, spelling, and professional tone
High energy, optimism, and a positive attitude
Strong teamwork and collaboration mindset
Ability to communicate openly and ask questions when needed
Continuous learning and improvement mindset
Time management and ability to work under pressure
Critical thinking and attention to detail
Professional behavior and ethical responsibility

Responsibilities

Provide best-in-class customer service to taxpayers via phone in a high-volume call center
Handle inquiries related to various tax types, filing, and payment requirements
Analyze customer issues and determine appropriate solutions using training and available resources
Access and manage data using basic computer systems
Communicate clearly and professionally with correct grammar, spelling, and punctuation
Ensure compliance with all ethical guidelines and confidentiality requirements
Continuously learn and adapt to new procedures and updates in tax processes
Work collaboratively with team members and maintain a positive team environment
Manage back-to-back calls efficiently while adhering to scheduled breaks and timelines
Deliver accurate, timely, and customer-focused resolutions