Call Center Representative - Inbound
Mid Atlantic Retina•Evesham Township, NJ
•Onsite
About The Position
Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.
Requirements
- MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY
- Spanish speaking reps are encouraged to apply!
Responsibilities
- Regular and predictable on-site attendance required.
- Travel to other locations as needed.
- Work overtime as needed.
- Handling inbound calls from internal inbound and external outbound customers.
- Take patient inquires and forward to appropriate office for a call back.
- Obtaining patient information and entering data into scheduling system
- Using patient reactivation system to call and schedule former patients.
- Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
- Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
- Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
- Respond to patient complaints appropriately, or refer to supervisor as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
