Inbound Call Center Representative | Healthcare Benefits

TEKsystems • Tempe, AZ

12d • $21 - $21 • Onsite

About The Position

We're hiring 10 Customer Service Representatives for a healthcare call center in Tempe, AZ. This is a contract-to-hire opportunity supporting pharmacy benefits and member services. If you have recent call center experience, strong computer skills, and enjoy helping customers while working in a fast-paced environment, we'd love to connect with you. This team offers extensive training, clear career growth opportunities, and the chance to build valuable healthcare industry experience.

Requirements

• At least 1 year of high-volume call center experience within the last 2-3 years
• Recent call center experience in current or recent employment history
• Strong customer service skills
• Ability to work across multiple computer systems simultaneously
• Typing speed of at least 30 WPM
• Strong attention to detail and data entry accuracy
• High school diploma or equivalent
• Stable work history with the ability to explain employment changes when needed
• Ability to work the required training schedule and open availability window after training

Nice To Haves

• Healthcare, medical, pharmacy, or insurance customer service experience
• Pharmacy Technician certification
• Bilingual Spanish skills
• Experience working in a metrics-driven call center environment
• Experience handling confidential or regulated information

Responsibilities

• Answer inbound calls and occasional follow-up calls from members, pharmacies, and healthcare providers
• Assist with pharmacy benefits, prior authorizations, claims inquiries, and general account questions
• Accurately enter and update customer information across multiple systems
• Follow established procedures and ensure quality and accuracy on every interaction
• Handle approximately 50-100 calls per day depending on call complexity
• Navigate multiple applications simultaneously while documenting customer interactions
• Deliver professional, customer-focused service while handling sensitive information

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED