Inb/Outbound Que Assoc.

CVS Health•Work At Home-Texas, TX

3d•$17 - $28•Hybrid

About The Position

The Inb/Outbound Que Assoc. provides follow-up calls and mailings to members regarding previous appointments, fulfills member requests, and answers a high volume of internal and member calls. The role creates internal requests for additional follow-up and records accurate notes for future follow-up by Signify Health and/or Health Plans. The associate works to meet department goals and may support the Member Services team with backup coverage and special projects. The Member Services department operates six days per week, 11 hours per day. Shifts may include Saturdays and traditional weekdays, Monday through Friday. The position is remote or hybrid; the hybrid role is based in Dallas, Texas, and applicants must be within commuting distance of the Dallas headquarters. Some remote roles may be considered based on business need. This is a full-time position with 40 anticipated weekly hours. The role requires working at a desk using a phone and computer in a fast-paced environment with frequent interruptions. Occasional overtime may be required to meet deadlines, and the associate must be able to work overtime. The stated pay range is $17.00–$28.46 per hour; actual pay depends on factors including experience, education, and geography.

Requirements

High school diploma or equivalent.
At least 2 years of successful work experience in a related field.
Prior experience in a fast-paced customer service environment.
Prior experience working in a call center or inbound calls environment.
Fluent English speaking, reading, and writing skills.
Good verbal and written communication skills.
Ability to prioritize and multitask.
Advanced skills in Google Suites.
Accurate data entry skills.
Ability to maintain confidentiality.
Ability to work under pressure and independently, take direction, and respond well to coaching and supervision.
Ability to work overtime.

Nice To Haves

Some college.

Responsibilities

Handle a high volume of inbound calls.
Conduct follow-up calls and mailings to members regarding previous appointments.
Fulfill member requests, including emailing, faxing, printing, and mailing requested results or forms.
Handle incoming mail.
Follow up on voicemails and respond to member inquiries in a timely manner.
Create internal requests for further follow-up when requested and enter accurate notes for future follow-up by Signify Health and/or Health Plans.
Provide backup coverage for the Member Services team.
Work on special projects as needed.
Participate in staff meetings, conference calls, and other meetings as needed.
Complete reports as requested by the Supervisor.
Assist, coach, and coordinate with other team members.
Attend training sessions to acquire or enhance skills related to offered programs.
Manage time effectively, arrive ready to work at the assigned location, and demonstrate teamwork.
Perform other incidental and related duties as required.