In Room Dinning Agent

Pyramid Global Hospitality

6d • Onsite

About The Position

The In-Room Dining Agent is responsible for taking guest orders, coordinating with kitchen and service staff, processing requests accurately, and ensuring timely delivery of food and beverages to guest rooms.

Requirements

• High school diploma or equivalent.
• Previous customer service, hospitality, or food service experience preferred.
• Strong communication and telephone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and POS system knowledge.
• Excellent problem-solving and guest service skills.

Nice To Haves

• Customer service excellence
• Attention to detail
• Time management
• Teamwork and coordination
• Professional communication
• Organization and accuracy

Responsibilities

• Answer incoming calls for room service orders professionally and courteously.
• Accurately record food, beverage, and special dietary requests.
• Enter orders into the hotel's point-of-sale (POS) system.
• Communicate order details to kitchen and service teams.
• Monitor order preparation and delivery times.
• Handle guest inquiries, complaints, and special requests promptly.
• Process payments and maintain accurate billing records.
• Coordinate tray pickup and room service follow-up when required.
• Maintain knowledge of menu items, promotions, and hotel services.
• Ensure compliance with hotel standards and food safety regulations.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED