In Room Dining Server - The National

Coury Hospitality • Oklahoma City, OK

5d • Onsite

About The Position

The National is hiring for an In-Room Dining Server. This role is for individuals who believe that exceptional hospitality can be created without a guest ever leaving their room, that thoughtful, personalized service turns a hotel stay into a memorable experience, and that every delivery should feel polished, professional, timely, and welcoming. Attention to detail, from accurately prepared orders to beautifully presented trays, is crucial. Strong communication between In-Room Dining, Kitchen, and other hotel teams is essential for a seamless guest experience, as every interaction is an opportunity to create an UNMATCHED MOMENT.

Requirements

• Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience preferred.
• Strong knowledge of food, beverage, and service standards preferred.
• Ability to learn menu items, ingredients, preparation methods, allergens, and food and beverage offerings.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm, poised, and professional under pressure.
• Passion for hospitality, food, beverage, and creating memorable guest experiences.
• Ability to follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements.
• Must obtain and maintain any required state or local alcohol service permits or certifications.
• Must obtain and maintain any required state or local food service certifications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and adhere to all grooming and uniform standards.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift and carry trays, dishes, glassware, equipment, and other items weighing up to 25 pounds.
• Ability to safely maneuver food and beverage trays and service equipment through guest floors, hallways, elevators, and other hotel areas.
• Ability to use hands and fingers with precision for detailed service techniques.
• Ability to enter guestroom areas professionally while maintaining guest privacy and discretion.
• Ability to work in a fast-paced environment where guest needs, order volume, and service priorities may change quickly.
• Ability to safely handle food, beverages, glassware, serving equipment, and other materials according to established procedures.
• Ability to maintain cleanliness and organization of In-Room Dining service areas and equipment.
• Ability to wear required personal protective equipment based on job responsibilities.

Nice To Haves

• Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience.
• Strong knowledge of food, beverage, and service standards.

Responsibilities

• Delivering food and beverage orders to guest rooms with warm, professional, and attentive service.
• Reviewing orders carefully to ensure accuracy, presentation, special requests, and guest preferences are properly addressed.
• Demonstrating strong knowledge of menu items, ingredients, preparation methods, allergens, and available food and beverage options.
• Providing thoughtful recommendations for food, wine, cocktails, and non-alcoholic beverages when appropriate.
• Properly presenting and delivering meals, beverages, and amenities according to established In-Room Dining standards.
• Following responsible alcohol service guidelines at all times.
• Setting up guestroom dining experiences with attention to presentation, cleanliness, and detail.
• Communicating closely with Kitchen and Bar Curators to ensure orders are accurate, complete, and delivered within expected timing.
• Anticipating guest needs and providing discreet, personalized service throughout each interaction.
• Handling guest questions, concerns, special requests, and service recovery opportunities with empathy, urgency, and professionalism.
• Clearing trays, dishes, glassware, and other dining items from guest rooms and designated areas in a timely manner.
• Maintaining cleanliness and organization of In-Room Dining equipment, service areas, and storage spaces.
• Supporting fellow Curators and contributing to a culture of teamwork, excellence, and hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed