In Room Dining Server

Omni Hotels & Resorts • Bedford, PA

8d • Onsite

About The Position

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort. Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Requirements

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Must be 18 years or older

Nice To Haves

• Previous customer service experience preferred
• Previous cashiering experience preferred

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
• Complete other tasks as assigned by management

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed