In Room Dining & Marketplace Manager

Trump Miami Resort Management LLC• Doral, FL, US, FL

11d•Onsite

About The Position

Manages, directs and organizes restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding guest service. Oversees In Room Dining and Marketplace.

Requirements

Experience with supervision of associates required.
Food Service Sanitation certification.
Alcohol Service permit (if state required).
Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
Considerable skill in math using percentages.
Ability to communicate in English, both orally and in writing, with guests and associates, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.
Interpersonal skills to provide overall guest satisfaction.
High School graduate or equivalent required.

Nice To Haves

Four year college degree preferred.
At least 1-3 years of experience in related field preferred.
Hotel restaurant management experience preferred.
CPR certification preferred.

Responsibilities

Interviews, selects, trains, supervises, counsels and disciplines restaurant staff for the efficient operation of the outlet. Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff, such as house count and menu changes. Schedules and directs staff in their work assignments.
Maximizes restaurant department profitability; implements effective controls of food, beverage, and labor costs and monitors the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. Ensures par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product. Evaluates cost effectiveness of all aspects of operation. Develops and implements cost saving and profit enhancement measures.
Utilizes computers to accurately charge guests, create forecast and revenue reports and draft correspondence. Inputs and retrieves data and changes computer procedures and programs the system accordingly.
Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments for consistency.
Regularly reviews and evaluates the degree of guest satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with guests.
Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
Participates in the development, implementation and marketing of new and creative menus to attract a pre-determined guest market; promotes the cross-selling of other hotel outlets and the company.
Participate in the development of the annual budget for the restaurant; develop short and long term financial operating plans.
Attend mandatory meetings including divisional meetings, departmental meetings, associate meetings, etc.
Participate in Leader on Duty coverage program, which may require occasional weekend stay overs.
Participate in community public relations for the restaurant and the hotel.
Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
In emergencies, perform in the capacity of any position supervised.
Perform other duties and responsibilities as assigned or required.