In Room Dining Manager

Four Seasons•Baltimore, MD

8d•Onsite

About The Position

The In Room Dining Manager is responsible for the operations of the In Room Dining Department, with a supporting role to Banquets, Pool and Winter Dining teams when needed. This role involves selecting, training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel’s Food & Beverage departments. The manager must ensure that established cultural and core standards are met and engage in long-range strategic planning for the In Room Dining department's operations. Key responsibilities include being visible in the operation, providing recognition, promoting good public relations, and handling guest concerns. The role also requires describing and ensuring the quality of all food items, ingredients, and preparation methods, along with possessing knowledge of wine and spirits for 24-hour in-room dining and private bar services. Collaboration with the Assistant Director of Food & Beverage and the Food & Beverage Leadership Team is essential for menu design and amenity options, ensuring product quality and fair pricing. The manager will attend operational meetings for inter-departmental coordination and control labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory management. Additionally, observing and recommending improvements for the physical condition of facilities and equipment is part of the role.

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Two to three years previous experience in management position in Food & Beverage.
Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Ability to operate computer equipment and other food & beverage computer systems.
Reading, writing and oral proficiency in the English language.
Work authorization in the United States required.

Nice To Haves

Current Four Seasons managers may qualify for work authorization sponsorship.

Responsibilities

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Food & Beverage departments.
Ensure established cultural and core standards are met.
Engage in long-range strategic planning for outlet operation of the In Room Dining department.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits.
Work closely with the Assistant Director of Food & Beverage and Food & Beverage Leadership Team to design effective menu and amenity options while ensuring excellent product quality at a fair price.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.