In Room Dining Coordinator

Four Seasons Hotels and Resorts • Lanai City, HI

1d • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for an In Room Dining Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler’s Card
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
• Demonstrates strong customer‑service focus with keen attention to detail, professionalism, and composure in a fast‑paced, high‑volume environment; maintains an organized workspace and collaborates effectively within a team.
• Possesses excellent communication and telephone etiquette, solid menu and ingredient knowledge, and the ability to multitask and prioritize orders; proficient in basic computer systems and POS platforms, with the ability to communicate accurately and professionally by phone.

Nice To Haves

• Maui Liquor Card Preferred, but not required

Responsibilities

• Manages guest in‑room dining orders via phone, iPad, and messaging platforms, ensuring accurate communication of special requests to the kitchen.
• Coordinates timely delivery of all orders in accordance with Four Seasons standards.
• Prepares, organizes, and follows through on all guest amenities to ensure a seamless and elevated guest experience.
• Anticipates guest needs, ascertains satisfaction, and offers suggestions, and responds urgently and appropriately to guest concerns and requests.
• Utilizes hotel computer systems and point‑of‑sale platforms to accurately enter and communicate guest in‑room dining orders, including all special requests, dietary restrictions, and allergy information, to the culinary team.
• Reviews completed kitchen orders against the original guest request to ensure accuracy, presentation, and quality prior to delivery.
• Coordinates timely and seamless delivery of in‑room dining orders by Room Service Servers to maintain optimal food quality and an elevated guest experience.
• Properly and accurately closes guest checks, records charges and gratuities, and ensures all transactions are completed in accordance with Four Seasons standards.
• Meticulously documents and manages guest preferences, special instructions, dietary needs, and daily amenity deliveries, maintaining accurate and organized records at all times.
• Answers incoming calls using warm, professional, and efficient telephone etiquette while gathering all necessary information to process guest orders.
• Describes food and beverage offerings through engaging, vivid descriptions that highlight each item’s origin, flavor profile, and preparation.
• Proactively anticipates guest needs, confirms satisfaction, offers thoughtful recommendations, and responds promptly and graciously to guest concerns and requests.
• Coordinates guest amenity deliveries by ensuring all requests are received, processed, ordered from the kitchen, and delivered accurately and promptly.

Benefits

• Hourly Rate: $24.59
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees