In Room Dining Manager

AccorHotel•San Francisco, CA

17h•$92,000 - $120,000

About The Position

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following: Lead and manage the In Room Dining & Minibar team ensuring service standards are followed Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments Develop and administer the departmental Employee Engagement Survey Action Plan Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner Address guest concerns and react quickly and professionally Balance operational, administrative and Colleague needs Conduct daily pre-shift briefings communicating service expectations and priorities. Maintain visible leadership presence during peak service periods. Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices Departmental payroll administration Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met Other duties as assigned

Requirements

Previous F&B department head level experience required
Must have strong, proven leadership qualities and management skills
Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Must have proof of eligibility to work in the United States.

Nice To Haves

Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure

Responsibilities

Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
Develop and administer the departmental Employee Engagement Survey Action Plan
Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
Address guest concerns and react quickly and professionally
Balance operational, administrative and Colleague needs
Conduct daily pre-shift briefings communicating service expectations and priorities.
Maintain visible leadership presence during peak service periods.
Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
Departmental payroll administration
Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
Other duties as assigned