In Room Dining Coordinator

Four Seasons Hotels and Resorts•New Orleans, LA

9d•Onsite

About The Position

Four Seasons Hotels and Residences New Orleans is seeking candidates to join our dynamic in-room dining team as an In-Room dining coordinator. Our Coordinator is responsible for assisting guests by taking their orders, communicate any special requests to the kitchen, and coordinate delivery of orders according to Four Seasons standards.

Requirements

Fluency in English reading, writing, and oral proficiency is required
RSV permit and ServSafe certifications required

Nice To Haves

One to two years’ experience working in Food & Beverage and customer service preferred

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and request.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Work harmoniously and professionally with co-workers and supervisors.