In-Room Dining Coordinator
About The Position
Join the Team at FORTH Hotel and Club – Atlanta’s Most Exciting Destination! Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience—featuring stylish rooms, buzzing restaurants and bars, and a vibrant members’ club that celebrates culture, community, and connection. As part of our team, you’ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you’re passionate about service, thrive in dynamic environments, and want to be part of something bold and new—this is where your next chapter begins. Are you a dynamic and customer-focused professional with a passion for delivering exceptional dining experiences? Join our team as a Room Service Captain and take charge of our in-room dining service with energy, enthusiasm, and attention to detail! Lead a team of room service attendants to provide prompt and personalized service to our guests. Coordinate the delivery of food and beverages to guest rooms, ensuring accuracy and timeliness. Assist in menu selection, taking special requests, and providing recommendations to enhance the guest experience. Collaborate with the kitchen and other departments to ensure smooth operations and exceed guest expectations. Uphold the highest standards of cleanliness, presentation, and hygiene in all aspects of room service. Monitor guest satisfaction and address any concerns or issues promptly and professionally. Train and mentor room service staff, fostering a positive and motivated team environment. Assist in inventory management, order placement, and cost control measures. If you have a genuine passion for delivering outstanding service, thrive in a fast-paced environment, and enjoy leading a team, this is the opportunity for you! Apply now to join our team as a Room Service Captain. Let your energy and enthusiasm shine as you provide personalized and memorable dining experiences for our guests in the comfort of their rooms!
Requirements
- High school diploma or equivalent
- Previous experience in room service or a similar role in the hospitality industry
- Exceptional customer service and communication skills
- Strong leadership and organizational abilities
- Detail-oriented with the ability to multitask in a fast-paced environment
- Knowledge of food and beverage offerings, including dietary restrictions and allergens
- Ability to handle cash transactions and operate point-of-sale systems
- Flexibility to work evenings, weekends, and holidays as required
Responsibilities
- Lead a team of room service attendants to provide prompt and personalized service to our guests
- Coordinate the delivery of food and beverages to guest rooms, ensuring accuracy and timeliness
- Assist in menu selection, taking special requests, and providing recommendations to enhance the guest experience
- Collaborate with the kitchen and other departments to ensure smooth operations and exceed guest expectations
- Uphold the highest standards of cleanliness, presentation, and hygiene in all aspects of room service
- Monitor guest satisfaction and address any concerns or issues promptly and professionally
- Train and mentor room service staff, fostering a positive and motivated team environment
- Assist in inventory management, order placement, and cost control measures
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
