In-Room Dining Captain

Montage Hotels & Resorts • Bluffton, SC

1d • Onsite

About The Position

The In-Room Dining Captain is responsible for supervising the daily tasks of In-Room Dining Associates, ensuring accuracy and timeliness.

Requirements

• High School Diploma or equivalent education preferred
• 1-2 years’ experience in In-Room Dining at an upscale hotel required
• Must possess required state/local compliance certifications
• Must be willing to participate in a learning environment

Nice To Haves

• 2-3 years’ experience in customer service preferred
• Good written and verbal communication skills

Responsibilities

• Conducting pre-shift meetings on a daily basis
• Participating in ongoing training of Associates to ensure performance continues to improve and all hotel service standards are consistently being met
• Recognizing outstanding performance by service personnel and handling discipline as per hotel standard operating procedures
• Assisting in ordering and maintaining par levels in the In-Room Dining department
• Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
• Assisting the In-Room Dining Manager with scheduling and controlling labor costs
• Ensuring proper set up of department area, making sure all mise en place is ready so that orders are not delayed
• Inspecting daily set-up, presentation, and delivery of amenities
• Controlling the order load of In-Room Dining Servers
• Maintaining proper condition and cleanliness of In-Room Dining area and assets
• Assisting all other Associates and ensuring they are providing the highest level of customer service
• Communicating with the kitchen regarding any special needs or requests
• Delivering guest orders and amenities in a timely manner with 100% accuracy
• Performing related duties as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED