Captain - Dining Room

USHG • New York, NY

9h • Onsite

About The Position

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired
cooking, and offers stunning views of New York City, its bridges, and waterways.
Manhatta is a restaurant and full-service event space from Danny Meyer’s Union
Square Hospitality Group, combining sky-high views with down-to-earth
hospitality.

The Captain is responsible for ensuring that all guests who dine with us have
memorable experiences filled with hospitality, delicious food and drinks, and
exceptional service. The Captain is an integral member of our Service team and
is ultimately responsible for the sale and service of our food and beverages,
while acting as a leader on the floor and providing our guests with warm and
attentive hospitality.

Requirements

• 3+ years’ experience in a Service role in a similar environment
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time
• Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.

Nice To Haves

• English fluency and additional languages preferred, but not required

Responsibilities

• Consistently support a culture of Enlightened Hospitality
• Demonstrate mastery of all food and beverage menu items, fluency of all ingredients and preparations, and the ability to make recommendations according to guest preferences
• Consistently follows and leads the team on steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
• Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen during service
• Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service
• Demonstrates an eagerness to continue to learn and grow
• Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

Benefits

• Competitive pay: Hourly rate of $11.35/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees