In-Room Dining Captain
About The Position
At Montage International, the company fosters a culture where passionate individuals are encouraged to "do what you love" and bring their vision to life. They welcome applicants with disabilities and provide reasonable accommodations during the selection process. The In-Room Dining Captain is responsible for supervising the daily tasks of In-Room Dining Associates, ensuring accuracy and timeliness. Montage Hotels & Resorts and Pendry Hotels are committed to delivering extraordinary, personalized, and authentic experiences by empowering associates to think creatively, grow their talents, have fun, and follow their passion. The company offers bountiful opportunities for career growth and training programs, encouraging continuous learning and advancement, viewing work as a way of life.
Requirements
- 1-2 years’ experience in In-Room Dining at an upscale hotel required
- Good written and verbal communication skills
- Must possess required state/local compliance certifications
- Must be willing to participate in a learning environment
Nice To Haves
- High School Diploma or equivalent education preferred
- 2-3 years’ experience in customer service preferred
Responsibilities
- Conducting pre-shift meetings on a daily basis
- Participating in ongoing training of Associates to ensure performance continues to improve and all hotel service standards are consistently being met
- Recognizing outstanding performance by service personnel and handling discipline as per hotel standard operating procedures
- Assisting in ordering and maintaining par levels in the In-Room Dining department
- Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
- Assisting the In-Room Dining Manager with scheduling and controlling labor costs
- Ensuring proper set up of department area, making sure all mise en place is ready so that orders are not delayed
- Inspecting daily set-up, presentation, and delivery of amenities
- Controlling the order load of In-Room Dining Servers
- Maintaining proper condition and cleanliness of In-Room Dining area and assets
- Assisting all other Associates and ensuring they are providing the highest level of customer service
- Communicating with the kitchen regarding any special needs or requests
- Delivering guest orders and amenities in a timely manner with 100% accuracy
- Performing related duties as directed
Benefits
- opportunities for career growth are bountiful
- training programs are open to those seeking advancement
- encouragement for associates to continuously learn and grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
