In-Room Dining Busser - The Ritz-Carlton
About The Position
As an In-Room Dining Busser at The Ritz-Carlton, Chicago, you will play an essential role in delivering a seamless private dining experience. Your responsibilities include setting up trays and tables with precision, and efficiently and discreetly clearing and resetting spaces. Your attention to detail ensures every presentation is polished and guest spaces remain immaculate. You will support the service team behind the scenes, helping to create timely, elegant, and memorable in-room dining experiences. The Ritz-Carlton selects dedicated and service-oriented professionals to embody the values of a luxury brand in a diverse and supportive environment where teamwork and excellence are celebrated.
Requirements
- Ability to meet standards of appearance.
- Can communicate well with guests.
- Moderate hearing necessary as guests approach with requests and questions.
- Vision necessary to assess required reaction to meet standards.
- Minimal speech communication skills to utilize alternate communication.
- Minimal literacy necessary; can utilize alternate training tools.
- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
- Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
- Continuous standing - during preparation, during service hours or during expediting.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Nice To Haves
- Prior Food and Beverage experience desirable.
Responsibilities
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Report all communications to immediate shift supervisor.
- Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards.
- Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
