In-Room Dining Busser - The Ritz-Carlton

Sage Hospitality•Chicago, IL

7h•Onsite

About The Position

Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Requirements

No formal education needed.
Prior Food and Beverage experience desirable.
Ability to meet standards of appearance.
Can communicate well with guests.
Moderate hearing necessary as guests approach with requests and questions.
Vision necessary to assess required reaction to meet standards.
Minimal speech communication skills to utilize alternate communication.
Minimal literacy necessary; can utilize alternate training tools.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Responsibilities

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Complete all shift side work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
Report all communications to immediate shift supervisor.