In Room Dining Attendant (Part-Time)

Sage Hospitality Group • Portland, OR

18h

About The Position

The In Room Dining Attendant sets up, delivers, and retrieves food and beverage orders for guest rooms and hospitality suites while ensuring quality service, guest satisfaction, company standards, and profit maximization. The role also involves delivering VIP amenities, servicing hospitality suites, completing shift sidework, responding to guest needs, reporting communications to the immediate shift supervisor, and handling cash according to company procedures.

Requirements

• High school education or equivalent.
• At least 3 months of previous experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly during the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when addressing customer service problems, including stressful and highly emotional situations.

Responsibilities

• Set up and deliver food and beverage orders in accordance with established guidelines, procedures, policies, and company standards.
• Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service hospitality suites in accordance with BEOs and established policies and procedures.
• Complete shift sidework as outlined in hotel operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and encourage future sales.
• Report all communications to the immediate shift supervisor.
• Perform cash-handling responsibilities in accordance with company policies and procedures.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED