In Room Dining Attendant (Part-Time)

Sage Hospitality • Portland, OR

2d • Onsite

About The Position

The In Room Dining Attendant sets up, delivers, and retrieves food and beverage orders for guest rooms and hospitality suites. The role ensures quality service, guest satisfaction, compliance with company standards, and profit maximization. The attendant also delivers VIP amenities, services hospitality suites, and responds to guest needs and concerns.

The position involves prolonged standing and walking in an indoor environment, along with lifting and carrying items throughout the shift. The attendant must communicate effectively, handle multiple tasks, and provide tactful service in crowded, noisy, or stressful situations.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service functions, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in spoken and written English.
• Ability to see detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dim lighting.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly during the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to check that products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations, particularly while handling multiple tasks.
• Ability to use tact and understanding when addressing varied customer-service problems, including stressful and highly emotional situations.

Responsibilities

• Set up and deliver food and beverage orders according to established guidelines, procedures, and company standards.
• Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with BEOs and established policies and procedures.
• Complete shift sidework according to hotel operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Report all communications to the immediate shift supervisor.
• Perform cash-handling responsibilities according to company policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED