In-Room Dining Attendant (Seasonal) - $16/hr + gratuity

The Lake House on Canandaigua • Canandaigua, NY

8d • $16

About The Position

The In-Room Dining Server is responsible for delivering a seamless and memorable Lake House Experience to guests within the privacy of their rooms. This role requires exceptional communication, service execution, and attention to detail. As an In-Room Dining Server, you will act as a communicator, decision-maker, and entertainer while proactively anticipating and exceeding guest expectations.

Requirements

• Minimum of one (1) year experience in a server or food and beverage service role.
• Strong verbal communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to lift up to 50 lbs.
• Ability to multitask, work independently, and maintain attention to detail in a fast-paced environment.

Responsibilities

• Set up food and beverage service areas, including linens, service ware, trays, and glassware, in accordance with established standards.
• Greet guests promptly and courteously, responding to requests in a friendly and professional manner.
• Take, place, and serve In-Room Dining orders following proper steps of service and brand standards.
• Demonstrate thorough knowledge of food, beverage, and menu offerings, including ingredients and preparation methods.
• Run food efficiently and accurately while maintaining presentation and temperature standards.
• Handle cash and all other forms of payment accurately.
• Process sales transactions proficiently using Infogenesis.
• Properly check guest identification and demonstrate responsible alcohol service at all times.
• Follow up on tray removal from guest rooms in a timely and discreet manner.
• Perform opening, closing, and side duties including setting up and breaking down stations, refilling condiments, cleaning service areas, and preparing trays for upcoming service.
• Maintain a clean, organized, and sanitary work environment at all times.
• Maintain knowledge of all buildings on property, room numbers, and hotel facilities to assist and direct guests effectively.
• Create “WOW” moments by collecting guest preferences and personal details to enhance the guest experience.
• Work flexible schedules as required, including evenings, weekends, and holidays.
• Attend all required training sessions and departmental meetings.
• Arrive to assigned work area on time, in full, clean, and pressed assigned uniform.
• Perform and complete all tasks as assigned by management.
• Be fully familiar with hotel operations and locations and answer guest questions regarding general facilities and services.
• Restock in-room minibars according to established par levels and presentation standards.
• Inspect minibar items for quality, cleanliness, and expiration dates; rotate stock as necessary.
• Accurately record minibar consumption and ensure proper posting of charges.
• Monitor minibar inventory levels and report shortages, discrepancies, or maintenance issues to management.
• Assist with receiving, organizing, and managing food and beverage inventory related to minibar operations.
• Maintain proper storage, cleanliness, and organization of minibar stock and storage areas.
• Coordinate with Housekeeping and Food & Beverage teams to ensure minibar readiness and guest satisfaction.
• Follow all safety, sanitation, and alcohol compliance standards related to minibar service.

Benefits

• Membership Discounts to the Sands Family YMCA
• FREE Lunch and/or Dinner during your shift!
• Robust and formalized training program to get you doing what you love as soon as possible!
• Rooms, Food & Bev, and Spa Discounts at The Lake House!
• Many Employee Discounts at The Lake House and through LifeMart!
• Company sponsored Community Service and Wellness Events!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed