In-Restaurant Trainer

Wingstop•Dallas, TX

56d•Onsite

About The Position

As a In-Restaurant Trainer, you are the on-site front-line of the operation – diagnosing capability gaps, deploying the right training play, and measuring the impact. You will: Own Training Request Tickets assigned to you (follow-up, in-person training events, in-person coaching, and observation), driving each from plan to execution to follow-up while meeting agreed SLAs for time-to-resolution. Partner closely with Operations Leaders to align training priorities to business needs. Diagnose training needs using performance data, guest feedback, and patterns in tickets; apply standard training response guidelines and design right-sized training plans with clear measures of success. Deliver training and coaching in restaurants, small groups, and virtual settings for hourly team members, managers, and above-restaurant leaders, consistently modeling brand-standard behaviors. This role is primarily in restaurant delivering training shoulder to shoulder. Use training tools like Flavor Lab (LMS) courses that support business priorities and training outcomes, communicating progress and gaps to Training, Field Ops, and Brand Partner stakeholders. Take daily notes to accurately report weekly on actions taken and results noting changes in key metrics; identify systemic gaps and recommend improvements to training tools, content, and programs. Join daily standups, weekly team meetings, and monthly all Training Team meetings to share trends, align on standards, and ensure consistency across Trainers. Build strong partnerships with FBCs and Regional Business Directors, aligning training deployment with business priorities and supporting national rollouts, LTOs, and strategic initiatives. This role is a blend of Training Request Case ownership through completion, field consulting, facilitation, and data- driven continuous improvement. You are the bridge between national training strategy and real-time restaurant execution.

Requirements

Experience working in a Food Service or Food Production environment, preferably in a franchise environment.
2-5 years of training experience.
Experience measuring and reporting data-driven training outcomes.
Led or participated in developing new training programs from needs assessment to deployment.
Platform skills presenting in environments across restaurants, classrooms, and webinars.
Ability to travel up to 50%.

Responsibilities

Own Training Request Tickets assigned to you (follow-up, in-person training events, in-person coaching, and observation), driving each from plan to execution to follow-up while meeting agreed SLAs for time-to-resolution.
Partner closely with Operations Leaders to align training priorities to business needs.
Diagnose training needs using performance data, guest feedback, and patterns in tickets; apply standard training response guidelines and design right-sized training plans with clear measures of success.
Deliver training and coaching in restaurants, small groups, and virtual settings for hourly team members, managers, and above-restaurant leaders, consistently modeling brand-standard behaviors.
This role is primarily in restaurant delivering training shoulder to shoulder.
Use training tools like Flavor Lab (LMS) courses that support business priorities and training outcomes, communicating progress and gaps to Training, Field Ops, and Brand Partner stakeholders.
Take daily notes to accurately report weekly on actions taken and results noting changes in key metrics; identify systemic gaps and recommend improvements to training tools, content, and programs.
Join daily standups, weekly team meetings, and monthly all Training Team meetings to share trends, align on standards, and ensure consistency across Trainers.
Build strong partnerships with FBCs and Regional Business Directors, aligning training deployment with business priorities and supporting national rollouts, LTOs, and strategic initiatives.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room