In-Reach Case Manager I

TRANSITION PROJECTS INC•Portland, OR

1d•$29 - $29•Onsite

About The Position

The In-Reach Case Manager facilitates housing placements, promotes housing sustainability, and supports participant engagement and socialization in the community for individuals placed through partner shelter agencies. The role focuses on securing stable housing, fostering sustainability, and engaging participants as they work toward self-sufficiency and prepare to exit housing subsidies. The position calls for a creative, organized problem-solver who can build rapport and use assertive engagement strategies to help participants progress toward housing stability goals. The Case Management program covers Access, Housing, and Retention. Case Managers are expected to be able and willing to perform duties across all three functions, and duty priorities may be adjusted as needed. Duties may occur at any service site or off premises. The position is based at the Macadam Office in Portland, Oregon, and is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m.; some weekend and evening work is required. The role is non-exempt, union represented, full-time, and benefit eligible. It pays $29.00 per hour and is eligible for a language differential. The position requires a related bachelor's degree or two years of social services experience. Employees must obtain First Aid/CPR/AED certification and complete Bloodborne Pathogens and Narcan training within 30 days of hire, with recurring recertification or retesting as specified. The work involves participant contact, off-site travel and home visits, documentation and computer work, and may involve exposure to animals, bloodborne pathogens, or other infectious materials. Appropriate protective equipment and safety protocols are provided, and Hepatitis B vaccination is offered at no cost.

Requirements

A bachelor's degree in a related field or two years of social services experience.
Ability to interact with other agencies to develop and provide services, including advocating for participants.
Knowledge of chemical dependency and mental health issues and appropriate treatment resources.
Ability to identify and work effectively with property and building managers and develop positive long-term relationships.
Ability to mediate between agencies, participants, and property and building managers.
Current familiarity with community resources and services available to people experiencing homelessness.
Knowledge of domestic violence and sexual assault issues and resources.
Knowledge of services available to assist people experiencing homelessness and veterans.
Ability to work as part of a team in delivering participant services.
Computer literacy, including word processing, database, spreadsheet, email, and Internet programs.
Ability to maintain accurate, comprehensive participant files and prepare accurate, comprehensive statistical and narrative reports.
Valid driver's license, liability insurability, and reliable transportation, or otherwise the ability to travel responsively off premises.
Ability to meet the role's physical and mental requirements, including participant interaction, telephone work, use of standard office equipment, mobility for travel to residences, and ability to perform CPR and emergency lifesaving care with teammates' assistance.
Ability to work some weekends and evenings.

Nice To Haves

Bilingual English/Spanish.
Applicants who are veterans receive priority consideration.

Responsibilities

Assist in developing and implementing individual goals and objectives related to stability, housing, and self-sufficiency.
Address barriers to participant goals, including mental health, substance use, income development, tenant education, socialization, and basic needs.
Identify, locate, and coordinate services for participants; meet with participants as needed to provide and coordinate those services.
Coordinate with agency staff to provide consistent, comprehensive services.
Develop and maintain relationships with community resources and knowledge of resources specific to the population served.
Coordinate housing placement and retention services.
Conduct home visits; this requires the ability to operate the agency automobile.
Attend staff, case management, and partner meetings as assigned.
Maintain accurate, updated, and comprehensive participant files and document services in HMIS.
Adhere to allocated budget guidelines and provide monthly case management reports as requested.
Facilitate groups such as Retention and Men’s and Women’s Engagement groups.
Follow Case Management Best Practices and perform other duties as assigned.
Acquire First Aid/CPR/AED certification within 30 days of hire and complete required biannual retesting.
Complete Bloodborne Pathogens and Narcan training within 30 days of hire and complete required annual retesting.
Demonstrate reliability, interact respectfully with people from diverse backgrounds, and attend agency and program staff meetings.