In Reach and Engagement Specialist (Hybrid, North Carolina Based)

Alliance Health•Fayetteville, NC

5d•$23 - $30•Hybrid

About The Position

The In Reach and Engagement Specialist supports members in the Transition to Community Living (TCL) program by providing information and assistance to access services and community resources that improve health outcomes and support successful community living. The role supports MCO efforts through coordination with public and private agencies, development of processes and agreements addressing community needs, and relationship-building to identify and refer individuals who meet special-needs or high-risk criteria. The position administers assessments to identify community needs and collaborates with internal teams. This is a full-time hybrid position based in North Carolina. The employee must be available to report to the Alliance office in Fayetteville for business meetings as needed and is expected to conduct extensive field-based work, traveling up to four days per week throughout Cumberland County, Johnston County, and surrounding catchment counties to support Alliance members.

Requirements

High school diploma or GED.
At least two years of experience working with individuals with behavioral health needs.
At least two years of lived experience navigating Mental Health, Public Health, Social Service, and/or Justice systems; other relevant experience, including recovery-focused experience, may be considered.
Knowledge of Medicaid basic and enhanced MHSUD benefits and waiver benefit plans.
Knowledge of community-specific financial planning resources.
Knowledge of regulations and statutes for 1915(b) and (c) waiver services, including applicable facility-based service licensure and staffing and supervision requirements for LTS and TBI Care Workers.
Knowledge of and skill in Motivational Interviewing techniques.
Strong interpersonal and written and verbal communication skills.
Conflict management and resolution skills; diplomacy and discretion to negotiate and resolve issues with minimal assistance.
Problem-solving, negotiation, arbitration, and conflict-resolution skills to balance internal and external customer needs.
Ability to understand macro- and micro-level planning and maintain attention to both the overall picture and details.
Detail orientation and ability to organize multiple tasks and priorities.
Ability to shift focus as priorities change; flexibility and adaptability.
Proficiency with Microsoft Office products such as Word, Excel, and Outlook.
Satisfactory background and motor vehicle record checks, conducted after offer acceptance and before the start date.
Availability to report onsite in Fayetteville for business meetings as needed and travel up to four days per week throughout the specified service area.

Nice To Haves

Qualified Professional (QP) status.
Bachelor’s degree in a human-services-related field.
Master’s degree in a human-services-related field (highly preferred).
Training or documented knowledge of WRAP, Person-Centered Thinking, WHAM (Whole Health Action Management), Trauma-Informed Care, Mental Health First Aid, IPS-SE, Community Inclusion/Integration, Harm Reduction, or the Recovery Model.

Responsibilities

Assess members’ interest in community inclusion and educate them about transitions to community living, housing options, available services, employment opportunities, supported housing, and housing preferences.
Resolve identified disparities and document resolution of needs for members living in institutional settings.
Use recovery principles to support members’ hope and understanding of their ability to live outside an institution.
Build trust and rapport through person-centered communication and provide face-to-face, field-based, and community-based support.
Educate members about services covered under the NC Plan for Medical Assistance, Medicaid 1915(b)/(c) waiver, and state-funded services.
Educate members and families about provider choice, person-centered planning, cultural competence, local resources, and the advantages and disadvantages of available services, supports, housing, and community resources.
Explain the benefits and financial aspects of supported housing and other integrated community settings; address concerns or ambivalence about moving to supported housing.
Link members to ongoing peer support and assist families with accessing and advocating for appropriate services.
Facilitate and accompany members on permanent-housing site visits, provide education and training on tenancy rights, address housing insecurity, support housing applications, and follow members through the transition and community-living process as needed.
Attend required care-planning and provider-engagement meetings and notify Care Managers of newly identified service needs.
Work with Community Health and Well-Being to improve member experience and build social capital in members’ chosen communities.
Develop knowledge of community systems and provide consultation and technical assistance to Alliance clinical departments about available resources.
Collaborate with local stakeholders and build partnerships with public and private mental health agencies, DSS, DJJ, and community partners to expand resources and family involvement in care delivery.
Represent Alliance in System of Care activities and educate and provide technical assistance to agencies and partners about local services, access methods, the provider network, mental health reform, and System of Care.
Maintain accurate caseloads and tracking tools so correspondence is mailed to identified individuals within required timeframes.
Maintain medical-record compliance and quality and document in-reach activities promptly in accordance with department policy and procedures.
Comply with state, organizational, and departmental policies, procedures, processes, and workflows.