In Park Revenue Manager

Denver Zoo•Denver, CO

9d•Onsite

About The Position

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do. In Park Revenue Manager advances DZCA’s mission and goals by day-to-day management, coordination, and performance monitoring in-park revenue operations. This role translates strategic vision into executable plans, processes, and procedures that support revenue growth, exceptional guest experience, and alignment with Denver Zoo Conservation Alliance's core values. Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

Requirements

Completion of a two-year degree in hospitality management, business administration, tourism, parks and recreation, or a related field is preferred; however, any equivalent combination of education and relevant experience that demonstrates the knowledge and skills necessary to perform the position will be considered.
Requires a minimum of two years of experience in guest operations, hospitality, visitor services, or a related field.
An equivalent combination of professional experience, lived experience, and/or special skills that demonstrate the ability to successfully perform the role will also be considered.
Proficiency in Microsoft Office Suite is required; experience with point of sale and CRM systems is preferred.
Strong leadership and operational management skills with the ability to oversee complex guest operations, establish clear expectations, and ensure consistent implementation of service standards across internal and third-party teams and operating areas.
Excellent written and verbal communication skills, with the ability to communicate clearly with staff, volunteers, leadership, and guests while representing the organization professionally.
Strong organizational, planning, and prioritization skills with the ability to manage multiple operational initiatives and competing priorities in a fast-paced environment.
Strong contract administration and organizational skills, with the ability to monitor timelines, maintain documentation, and coordinate with internal teams and partners to support contract amendments, renewals, and performance reviews.
Ability to collaborate effectively across departments and lead cross-functional coordination to support operational objectives and organizational initiatives.
Demonstrated ability to manage vendor and partner relationships within a contract framework, including tracking contractual obligations, deliverables, performance standards, and key milestones to ensure compliance with agreement terms.
Demonstrated professionalism and discretion in handling confidential and sensitive information.
Ability to work outdoors in various weather conditions and support operational needs during inclement weather, including snow removal and campus safety efforts when required.
Ability to pass a background check and pre-employment drug and alcohol screen
Expectation to work a 5-day work week with regular availability to work weekends, evenings, and holidays, time off planned with notice.

Nice To Haves

Experience working in a high-volume attraction such as an amusement park, zoo, aquarium, museum, or science center, and/or food, beverage, retail, or paid guest services is preferred.
experience with point of sale and CRM systems is preferred.

Responsibilities

Manage daily operational relationships with food & beverage, retail, rentals, and photo partners, serving as the primary point of contact for routine coordination and issue resolution.
Ensure partner compliance with contractual requirements, operating guidelines, timelines, and reporting obligations.
Coordinate closely with internal departments to support smooth daily operations and consistent guest experiences across campus.
Develop and maintain plans, processes, and standard operating procedures that operationalize the Director’s multi-year in-park revenue strategy.
Track and manage all contract deliverables, milestones, and timelines, proactively identifying risks or gaps and escalating as needed.
Support contract amendments, renewals, and RFP processes by maintaining accurate documentation and performance histories.
Track, analyze, and report on key performance indicators related to in-park revenue, including financial performance and guest experience standards.
Maintain dashboards and reporting tools that provide clear visibility into partner performance, trends, and opportunities for improvement.
Prepare regular summaries and insights for the Director of In-Park Revenue to support data-informed decision-making.
Conduct and document regular on-site audits of third-party guest service delivery, cleanliness, brand alignment, accessibility, and service consistency.
Identify areas of excellence and opportunities for improvement, providing clear feedback and follow-up with partners.
Support corrective action planning and monitor progress to ensure sustained improvements in guest experience
Ensure third-party partners receive timely organizational communications, operational updates, and policy changes relevant to their work.
Coordinate and support training alignment for partners to ensure consistency with DZCA guest service standards, safety expectations, and core values.
Reinforce DZCA’s service culture by modeling expectations and serving as a trusted, solutions-oriented partner resource.
Other assistance, as designated by manager, to support the overall goals of the department and organization.
Acts as a good steward of the DZCA's resources.