In House Marketing Representative (VIP)

Hilton Grand Vacations • Orlando, FL

2d

About The Position

The In-House Marketing Representative (VIP) generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image. The position works a flexible schedule that includes weekends and holidays.

Hilton Grand Vacations describes itself as a leader in the vacation ownership industry, focused on innovation, quality, and continued growth. The posting notes that the role is eligible for U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement.

The company states that it is an equal opportunity employer and values diversity. It does not discriminate on the listed protected grounds and will provide reasonable accommodations to individuals with disabilities during the application or interview process, for essential job functions, and for employment benefits and privileges.

Requirements

• At least one year of customer service experience.
• At least six months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency and the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills, in person, in writing, and over the telephone.
• Proficiency in English, including speaking, reading, and writing.

Nice To Haves

• At least two years of experience selling and booking tours, activities, or concierge services.
• At least one year of timeshare industry experience with a track record of success in sales and/or marketing.

Responsibilities

• Conduct pre-arrival calls to owners, renters, and exchangers.
• Confirm guest appointments to ensure tour reservations and improve show rates.
• Complete required paperwork accurately and completely for each tour.
• Check availability to avoid overbooking tour waves.
• Ensure guests meet minimum eligibility requirements for gifts, or promote a courtesy tour.
• Follow gifting procedures to ensure costs are met monthly.
• Provide location-related guest service to resort guests and visitors, including directing guests to resort services for assistance or information.
• Distribute only HGV-authorized information, collateral, and materials.
• Maintain location operating standards.
• Carry out other reasonable management requests that the employee is capable of performing.
• Contact appropriate management regarding guest issues.

Benefits

• Health benefits, including medical, dental, and vision options that encourage preventative care.
• Excellent earnings package and uncapped commissions.
• Paid Time Off (PTO).
• Automatic enrollment for new Team Members in the HGV Retirement Savings Plan.
• Go Hilton Team Member Travel Program accommodations at discounted rates.
• 50% off at participating hotel-operated restaurants through the Go Hilton Team Member Travel Program.
• Additional discounted room nights that Team Members may share with family and friends.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed