In-House Marketing Manager

Holiday Inn Club Vacations•Gatlinburg, TN

4d•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We are looking for individuals who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. The Face to Face Marketing Manager is responsible for the Face to Face Marketing team booking the maximum number of qualified tours as a result of the check-in process to the resort. The Manager is to ensure that the team is motivated to book tours and that the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests. The Manager will be responsible for developing and training the representatives to ensure success. The Manager is responsible for partnering with the Front Desk team and Greeters to provide a high level of customer service. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

High School diploma or GED or military experience
Timeshare Industry experience required
Bilingual encouraged but not required
Dependable and goal oriented
Strong partnering skills
Self-directed but works as a team player
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers
Participates in proactive team efforts to achieve departmental and company goals
Excellent customer service skills
Strong oral communication skills
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance
Strong work ethic, high energy level and positive attitude
Strong administrative, organization and planning skills
Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance

Nice To Haves

advanced degree preferred
2 years of leadership experienced preferred but not required

Responsibilities

Partners with the Front Desk team to ensure a seamless guest/owner experience.
Ensures Greeters are performing a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion Standards.
Responsible for the training, monitoring, and development of new staff and continuous training of existing team members.
Conducts weekly team meetings to communicate current events and changes within the department.
Assists Representatives with ensuring all questions are answered in a professional, informative, diplomatic, and correct manner.
Achieves personal and departmental written budgetary for tours, sales volume, and VPG for In-House Marketing.
Assist with the selection, hiring, and development of new team members.
Adheres to and upholds all departmental and company policies and procedures.
Ensure tour conversion by tour source are exceeding budget and manage tour waves to maximize tour opportunities and balance for In-House marketing.