In House Marketing Concierge

Hilton Grand Vacations • Honolulu, HI

5d • Onsite

About The Position

This role is for someone who loves being out front—meeting people, starting conversations, and crafting a positive first impression. As an In‑House Marketing Concierge, you’ll spend your day engaging owners and guests, learning about their travel interests, and inviting eligible guests to attend vacation ownership presentations and previews. Your success comes from quality conversations, thoughtful qualification, and accurately scheduling appointments. If you’ve worked in sales, hospitality, concierge services, retail, customer experience, or vacation ownership, this role will feel familiar. Previous timeshare experience is excellent, but not required. We don’t just hire — we invest in your success. To support your growth from the start, we offer a $2,500 incentive guarantee per month for up to 6 months, giving you the runway to build confidence, develop your skills, and grow into a high‑performing marketing professional.

Requirements

• At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing role
• 2 years of proven customer service experience
• Strong professional verbal, interpersonal, guest relations, and etiquette skills in-person, over email, and on the telephone
• Intermediate computer proficiency with the ability to learn.
• Ability to work a flexible schedule including evenings, holidays, and weekends
• High school diploma or equivalent
• Proficiency in English

Nice To Haves

• Previous timeshare or vacation ownership experience
• Experience in a performance-based position with a commission component
• Background in luxury or premium customer service
• Proven understanding of Hawaiʻi Island, including attractions, dining, and tourist activities

Responsibilities

• Engaging owners, guests, and visitors in a professional, friendly way
• Starting natural conversations to understand guest interests and travel preferences
• Booking vacation ownership presentations, previews, and mini‑vacation packages for eligible guests
• Offering concierge‑style recommendations for dining, attractions, and island experiences
• Representing Hilton Grand Vacations with confidence, care, and attention to detail
• Keeping appointment and guest information accurate using approved systems

Benefits

• $2,500 incentive guarantee per month for up to 6 months
• Medical, dental, and vision insurance starting your first day
• Vacation, sick time, and paid parental leave
• 401(k) with company match
• Life insurance
• Employee stock purchase program
• Tuition reimbursement for job‑related degrees and certifications
• Team Member discounts
• Travel programs
• Resort benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED