Marketing Representative In House
About The Position
At Hilton Grand Vacations, we seek professionals who take pride in engaging with guests, building meaningful connections through conversation, and representing a world-class hospitality brand. This guest-facing, performance-based role offers unlimited earning potential, comprehensive training, and a supportive environment where your success is our priority. If you enjoy meeting new people, creating memorable guest experiences, and working in a fast-paced hospitality setting, this could be the opportunity for you. About the Role As an In-House Marketing Representative, you will engage with Hilton Grand Vacations owners and resort guests, learn about their vacation interests, and invite qualified guests to attend vacation ownership presentations and resort previews. Success in this role comes from creating genuine connections, understanding guest needs, and confidently scheduling appointments while delivering exceptional customer service. Whether your background is in sales, hospitality, concierge services, retail, tourism, or customer experience, this position provides an exciting opportunity to grow within a recognized leader in the vacation ownership industry. Join Hilton Grand Vacations and turn your passion for people, hospitality, and sales into a rewarding career with exceptional earning potential and growth opportunities.
Requirements
- Minimum one (1) year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment
- Two (2) years of customer service experience
- Strong communication, interpersonal, and relationship-building skills
- Professional verbal and written communication abilities
- Intermediate computer skills with the ability to learn new systems
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- High School Diploma or equivalent
- Proficiency in English
Nice To Haves
- Previous vacation ownership or timeshare experience
- Experience in a commission-based or performance-driven role
- Luxury hospitality or premium customer service experience
- Knowledge of local attractions, dining, activities, and tourism offerings
- Proven ability to build rapport and influence purchasing decisions through consultative conversations
Responsibilities
- Engage owners, guests, and visitors in a professional, friendly, and welcoming manner
- Initiate conversations to understand travel interests and vacation preferences
- Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests
- Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences
- Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity
- Accurately maintain guest and appointment information using company systems
- Meet and exceed performance goals through quality guest interactions and appointment generation
Benefits
- Medical, dental, and vision insurance starting your first day
- Generous Paid Time Off: Vacation, sick time, and paid parental leave
- 401(k) with company match
- Life insurance
- Employee stock purchase program
- Tuition reimbursement for job‑related degrees and certifications
- Team Member discounts
- Travel programs
- Resort benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
