In-House Concierge Agent

Exploria Resorts•East Stroudsburg, PA

7d•Onsite

About The Position

Join Exploria Resorts as an In-House Concierge Agent and be at the forefront of creating unforgettable vacation experiences. This role is ideal for a people person with a passion for hospitality who thrives in a dynamic environment. Exploria Resorts has been serving the vacation ownership and hospitality industry for over 25 years and offers competitive pay, generous benefits, and a supportive growth environment.

Requirements

High School Diploma or Equivalent.
1 year of In-House Marketing or OPC experience is preferred.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Basic mathematical skills, including the ability to calculate percentages and discounts.
Must be able to work flexible hours, nights, holidays, and weekends.
Good telephone skills and face-to-face people skills.
Excellent customer service skills.
Excellent time management skills, including the ability to organize and manage multiple priorities.
Ability to establish and maintain cooperative working relationships with internal and external customers.
Able to use sound judgment; and work independently, with minimal supervision.

Responsibilities

Interact with guests to build excitement and prepare them for the presentation.
Delivers a branded and scripted marketing pitch for each guest type.
Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
Maintains the site minimum standard for tour production set by management.
Provides guests with site and area information upon request.
Remains current on all area attractions, events, and dining options.
Reports all negative customer experiences to management.
Responsible for attending all staff meetings and training, as requested by management.
Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
Adhere to company standards and maintain compliance with all policies and procedures.
All other duties assigned by management.