Airport Curbside Concierge Check-in Agent

SP Plus•Indianapolis, IN

1d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

Ability to work in the early morning rotation.
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Excellent verbal and written communication skills.
Ability to manage payments (credit card) received from guests.
The ability to manage simple addition.

Nice To Haves

At least 6 months experience in a face-to-face guest service position.
Data Entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
Issuing boarding passes and tagging bags for airline passengers on departing flights.
Providing general information to passengers about locations/directions and flight information.
Providing a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
Maintaining a positive and friendly attitude in a fast paced, high volume active guest service environment.
Working at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
Immediately and warmly greeting Guests as they approach the desk.
Assisting guests with check-in of luggage to appropriate airlines.
Verifying the guest flight itinerary and number of bags being checked.
Inputting guest information for those who have not previously enrolled in the process.
Processing the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weighing guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tagging guest luggage with destination tags.
Providing Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, securing luggage.
Maintaining a positive, friendly and professional manner at all times.
Organizing and stocking the Concierge desk.
Upholding clients guest service guidelines and values.
Managing payments (credit card) received from guests.
Answering telephones and guest questions.
Managing simple addition.