In Home Services Staffing Coordinator

St Pauls Senior Services•SAN DIEGO, CA

6d•Onsite

About The Position

Under the direction of the Clinical Services Supervisor, the IHS Staffing Coordinator is responsible for ensuring PACE participants are receiving their IHS services according to their plan of care (POC) by coordinating the schedules of IHS employees/caregivers. The coordinator will assign caregivers to PACE participants daily, organize efficient driving routes, ensure clear communication, and that the IHS employees/caregivers are following the assigned schedules and providing services as per the orders.

Requirements

One year previous scheduling experience preferred.
One year previous administrative experience preferred.
Prior use of electronic medical records system (EMR).
Prior use of scheduling software.

Responsibilities

Attend Interdisciplinary Care Team (IDT) and plan of care (POC) daily meetings.
Schedule IHS services for all PACE participants.
Respond appropriately to needs as identified by the IDT.
Coordinate IHS services for PACE participants so that they are timely and with the highest level of operational efficiency.
Prepare caregiver schedules and modify, cancel or reschedule as needed.
Adapt to unanticipated changes based on participant needs and IDT decisions, make adjustments, and communicate those changes to the appropriate affected personnel in a timely manner.
Review and audit daily visits and prepare reports.
Model and promote good customer service by maintaining positive relationships with PACE participants and their families, caregivers, colleagues and staff throughout the organization.
Maintain adequate records for IHS services, and ensure established policies and procedures are communicated and followed.
Report all issues promptly with possible solutions to Management.
Perform other duties as assigned.