In-Home Sales & Tech Support (Part-Time)

Asurion•Detroit, MI

1d•Onsite

About The Position

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience. As a Field Sales Representative, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field. You’ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself: Customer First (provide excellent service through empathetic, helpful, and simple interactions, listening first), One Team (collaborating, staying humble, and embracing diverse viewpoints), Divine Discontent (not afraid to roll up sleeves, start small, scale with success, and tap into full potential), and Act with Integrity (take ownership and pride, build trust-based relationships, do what's right).

Requirements

Comfortable working in a sales environment with set targets.
A valid driver’s license and satisfactory driving record with at least 1 year driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
A personal vehicle (excluding motorcycles).
Ability to travel up to 120 miles, one-way, to customer service appointments located in neighborhoods and cities surrounding your inventory warehouse.
Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays.
A personal cellphone to keep in the know while on the job.
Must be comfortable working around household pets.
Efficient, adaptable, goal-oriented and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
Naturally outgoing individual who thrives in human interaction.
Afternoon and evening availability required.
Ability to work until 9:00 PM on scheduled days.

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Effectively meet and surpass sales targets.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues.
Provide an understandable solution, regardless of customers' tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot and appropriate sale.