In-Home Sales & Tech Support (Part Time)

Asurion•San Jose, CA

18h•Onsite

About The Position

This is a local, in-home field role requiring daily travel to customer residences. It is an entry-level position ideal for someone starting their career who enjoys talking to people and wants hands-on sales experience. As a Field Sales Representative, you will be on the front lines helping customers through our Serve, Solve, Sell™ approach. You will receive paid training to prepare you to work independently in the field, learning our products and gaining hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth. In the field, you will consistently put the Serve, Solve, Sell™ model into action by meeting customers in-home, in-office, or wherever they are, providing exceptional customer service, addressing and resolving customers’ tech issues with understandable solutions, and leveraging Asurion’s growing range of products to offer tailored solutions by actively listening to identify customer needs and positioning products uniquely. You will use strong negotiation and communication skills to make smooth pivots and achieve sales targets.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles).
Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
Work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction

Responsibilities

Meet customers in-home, in-office, or wherever they are.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Utilize expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions to customers.
Listen actively to identify customer needs and position products uniquely to meet those needs.
Use strong negotiation and communications skills to make a smooth pivot and achieve sales targets.