State of IN- DOR-Inbound Call Center (813143)

Wiserhunt • Indianapolis, IN

7d • $22 • Onsite

About The Position

A Day in the Life: Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.

Responsibility: The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.

Requirements

• High School Diploma/GED
• Proven ability to provide customer service by telephone in a high-volume call center.
• Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Ability to analyze, research and problem-solve using various resources.
• Ability to learn to learn, understand, and apply ethics and confidentiality laws.
• Candidate has High school diploma or GED.
• Strong customer service related experience, preferably in a professional environment.
• 1 Years Experience adhering to ethical and confidentiality requirements
• 1 Years Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
• Strong analytical ability to analyze and research tax related inquiries.
• Prior experience in a fast-paced call center environment.

Nice To Haves

• Tax knowledge is helpful but not required.
• Knowledge of tax regulations.
• Associates or Bachelors Degree in accounting, finance, or related field.

Responsibilities

• Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
• Responds to a variety of tax types inquiries.
• Access data utilizing basic computer skills.
• Communicates professionally using correct grammar, spelling & punctuation.
• Complies with all ethical and confidentiality requirements.
• Works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED